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Consumers

Dec 13 2013

A Press Ganey analysis suggests that 15% of patients are at high risk of switching physicians, largely because they would not recommend the physician to others.  The analysis highlights the need to focus on patient satisfaction and loyalty and basics such as listening well and being courteous can be key.

http://www.pressganey.com/researchResources/white-papers/white-papers-for-hospitals/patient-loyalty-affordable-care-act.aspx
Nov 11 2013

A study at Vanderbilit University reveals that an easy way to improve patient satisfaction is to make a hospital patient knows their doctor's name and some information about him or her.  Patient satisfaction is more important now as it factors into the value-based purchasing formula.

http://consumer.healthday.com/general-health-information-16/doctor-news-206/patients-doctors-jot-vanderbilt-release-batch-1003-681802.html
Oct 30 2013

An article in the journal Surgery finds that assessing patients' health literacy before treatment increases patient satisfaction and that only about 20% of patients had adequate health literacy before the assessment and corrective action.

http://www.sciencedirect.com/science/article/pii/S0039606013005424
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