Patient Satisfaction – Page 2 – Healthy Skeptic

Feb 03 2012

HealthLeaders Media

By Kevin Roche Headlines No Comments

For discharges in July, 2011 patients’ responses were 0.7 % better than they were in June according to Press Ganey Associates, which distributes and analyzes patient responses to the 27 HCAHPS survey. This which was double what Press Ganey expected.

Feb 02 2012

HealthLeaders Media

By Kevin Roche Headlines No Comments

Patient Loyalty Programs Show Their True Value

Dec 02 2011

2011 Potpourri XXXXVI

By Kevin Roche Commentary No Comments

The holiday shopping season is in full swing but our Potpourri is free, filled with useful data on high-deductible health plans and utilization, Medicare Advantage plan Stars bonuses, drug complications…

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Nov 30 2011

Trends in Patient Satisfaction

By Kevin Roche Commentary No Comments

A Press Ganey report describes trends in patient satisfaction for hospitals, outpatient departments, emergency rooms, physicians and home care and lists top priorities for patients in improving their experience of…

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Nov 08 2011

Wall Street Journal

By Kevin Roche Headlines No Comments

Starting next fall, the federal Medicare program will withhold 1% of a vital payment—as part of a program to improve the quality of care. Hospitals can earn additional payments by performing well on two measures: quality standards for medical care, and patient-satisfaction surveys.

Nov 08 2011

kevinmd.com

By Kevin Roche Headlines No Comments

How patient satisfaction scores reward rich hospitals

Nov 08 2011

New York Times

By Kevin Roche Headlines No Comments

Test for Hospital Budgets: Are the Patients Pleased?

Sep 30 2011

HealthLeaders Media

By Kevin Roche Headlines No Comments

Teams make sure patients realize the hospital’s trauma status translates to high-quality services in many specialty areas, so patients will even appreciate the helicopters’ noise.

Sep 21 2011

HealthLeaders Media

By Kevin Roche Headlines No Comments

If one word encapsulates the focus of last week’s American Society for Healthcare Human Resources Administration annual convention, that word is “engagement.”

Sep 08 2011

HealthLeaders Media

By Kevin Roche Headlines No Comments

Marketers are always looking for ways to boost patient engagement. With many audiences trained to block out traditional healthcare marketing messages it’s time to turn up the creativity.

Aug 25 2011

MSNBC.com

By Kevin Roche Headlines No Comments

Hospitals Implement GetWellNetwork at Record Pace

Aug 18 2011

HealthLeaders Media

By Kevin Roche Research No Comments

HealthLeaders Media: Technology’s Role in the Patient Experience Imperative

Aug 17 2011

HealthLeaders Media

By Kevin Roche Headlines No Comments

Technology’s Role in the Patient Experience Imperative

Aug 11 2011

HealthLeaders Media

By Kevin Roche Headlines No Comments

How patients answer 17 questions posed in Medicare’s HCAHPS survey determines 30% of each hospital’s score and a chance to receive a share of $850 million that will be deducted from Medicare’s payments to 3,500 hospitals in FY 2013.

Aug 08 2011

USA Today

By Kevin Roche Headlines No Comments

Experts say the newspaper’s analysis of data released today by Medicare offers a window into the relationship between patients’ perceptions of the the quality of their hospital care and more objective measures, such as hospitals’ death and readmission rates.

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