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The Healthy Skeptic is a website about the health care system, and is written by Kevin Roche, who has many years of experience working in the health industry. Mr. Roche is available to assist health care companies through consulting arrangements through Roche Consulting, LLC and may be reached at [email protected].
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June 18, 2019
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Possibly useful anecdote: My insurer gave me a Livongo glucose monitor and supplies. I became skeptical of the monior because it was giving me values **much** higher than my previous monitor. So I tested its performance against both the monitor I had been using and (b) capillary blood draws taken within 10 minutes of fingertips draws using the Livongo monitor. Result: The Livongo monior was systematically biased. (To be sure, all glucose monitors are overly precise, reporting three sighnificant digits when at best the second digit is meaningful.)
I called them to discuss, maybe get a replacement, on the sensible theory that they would not want customers using a bad monitor. They expressed no interest in the problem. I notified my insurer of the problem and advised them to stop providing it.