Finn Partners, a public relations firm, has released a survey of 1000 consumers on how they interact with the health system. (Finn Survey) Two-thirds of consumers said they see their primary care physician only once or twice a year, with 46% saying it is just once a year. As other surveys have found, most consumers view their physician as the most trusted source of health information. But patients change primary care doctors more frequently than I would have believed, as only half the respondents with health insurance have used the same primary care doctor for more than three years. Some of this switching may be due to changing health insurance plans, which often have different networks, and since half the respondents said they had changed health plans in the last three years. Only about half of people actually read their health insurance plan, with the most likely to do so being the subsegment that has had the same plan for a long time. 60% of consumers said they would like their plan to be active on social media, providing plan information and wellness help. In regard to drug costs, a hot topic now, half the respondents were unaware that drug manufacturers often offer copay coupons; 43% said their pharmacist will frequently recommend alternative medications to their doctors’ initial prescription and half of those said they usually accept that recommendation, generally because of cost concerns. Despite rampant advertising, only 8% of patients go to a medication’s web site if they have questions or want information about the drug. And 55% said that using celebrities to promote a drug doesn’t affect their decisions. In general, the results suggest a somewhat fragmented health system for many consumers and the usual difficulty in finding and absorbing information.
✅ Subscribe via Email
About this Blog
The Healthy Skeptic is a website about the health care system, and is written by Kevin Roche, who has many years of experience working in the health industry. Mr. Roche is available to assist health care companies through consulting arrangements through Roche Consulting, LLC and may be reached at [email protected].
Healthy Skeptic Podcast
This is an outstanding report on total global drug spending and trends, with projections out to 2025. It helps you understand this important area of health care, which does much...
June 1, 2021
MedPAC 2019 Report to Congress
June 18, 2019
It may be investors that need the redesign. They just keep pouring money into this digital health crap despite all the losses. Redesign Health claims that it makes money by...
September 16, 2022
In truth, this seems like more money down a rathole. Google’s parent and other investors are putting a billion dollars into Google’s health arm, Verily. Apparently want to compete with...
September 12, 2022
It is like investors have learned nothing from the past two years. Even supposedly smart investors like Morgan Health, which is making a $20 million contribution to LetsGetChecked, which supposedly...
September 12, 2022
Access ACO Care Management Chronic Disease Comparative Effectiveness Consumer Directed Health Consumers Devices Disease Management Drugs EHRs Elder Care End-of-Life Care FDA Financings Genomics Government Health Care Costs Health Care Quality Health Care Reform Health Insurance Health Insurance Exchange HIT HomeCare Hospital Hospital Readmissions Legislation M&A Malpractice Meaningful Use Medicaid Medical Care Medicare Medicare Advantage Mobile Pay For Performance Pharmaceutical Physicians Providers Regulation Repealing Reform Telehealth Telemedicine Wellness and Prevention Workplace