HealthMine surveyed consumers on communication channels between patients and providers, finding that while 89% of younger members connect to their health plan via its portal, only 65% of Medicare members do; 70% of younger members prefer digital communication channels, while 31% of Medicare ones do; 48% of Medicare members prefer phone contacts and 47% of Medicare enrollees find that an online portal rarely answers their questions, compared to only 19% of younger ones.
The Healthy Skeptic is a website about the health care system, and is written by Kevin Roche, who has many years of experience working in the health industry. Mr. Roche is available to assist health care companies through consulting arrangements through Roche Consulting, LLC and may be reached at [email protected].
The Healthy Skeptic is a website about the health care system, and is written by Kevin Roche, who has many years of experience working in the health industry. Mr. Roche is available to assist health care companies through consulting arrangements through Roche Consulting, LLC and may be reached at [email protected].
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