consumer survey

HealthMine surveyed consumers on communication channels between patients and providers, finding that while 89% of younger members connect to their health plan via its portal, only 65% of Medicare members do; 70% of younger members prefer digital communication channels, while 31% of Medicare ones do; 48% of Medicare members prefer phone contacts and 47% of Medicare enrollees find that an online portal rarely answers their questions, compared to only 19% of younger ones.