Patient Satisfaction

Oct 03 2019

Validity of Patient-Reported Experience Measures

By Kevin Roche Commentary No Comments

A study in Health Services Research explores the utility of patient-reported satisfaction measures.

Mar 17 2017

Shared Decision-Making and Patient Satisfaction

By Kevin Roche Commentary No Comments

A study of surgery patients indicates that being involved in decision-making raises patient satisfaction scores.

Feb 06 2017

Research in Health Affairs finds that Medicare's value-based purchasing program, which has a heavy component of patient satisfaction scores, has had no impact on those scores in hospitals.

http://content.healthaffairs.org/content/36/1/133.abstract

Sep 12 2016

A study in Health Affairs finds that African Americans are generally as or more satisfied with their care compared to white patients.

http://content.healthaffairs.org/content/35/8/1391.abstract

Apr 11 2013

Patient Satisfaction Ratings

By Kevin Roche Commentary No Comments

A report from the PriceWaterhouseCoopers Health Research Institute discusses the importance of patient experience and satisfaction ratings and the difficulty consumers have in accessing information from various rating sources.

Apr 09 2013

ps

By Kevin Roche Headlines No Comments

Satisfaction with a good or service is often tied to expectations. A study from Britain finds that older patients have higher expectations about their care, but also often feel those expectations to have been met.

Jan 10 2013

satis

By Kevin Roche Headlines No Comments

Concerns are being raised that the new focus on patient satisfaction measures in reimbursement formulas will have unintended consequences such as higher inappropriate spending.

Jul 26 2012

By Kevin Roche Commentary No Comments

Patient satisfaction and patient-centered care are two health care movements which are being incented and rewarded by various government and private payer programs, but a Perspective in the Journal of the American Medical Association points out that these concepts may not lead to the most desirable outcomes.

Jul 19 2012

Virtual Physician Consults

By Kevin Roche Commentary No Comments

The British Medical Informations and Decision Making Journal carries research comparing traditional and virtual consulations. Patient satisfaction is equivalent across the two methods and doctors are also accepting of virtual visits.

Jul 18 2012

HealthLeaders Media

By Kevin Roche Headlines No Comments

On nearly every measure of the Hospital Consumer Assessment of Health Plans Survey patient experience questionnaire, 769 hospitals that treat the largest share of low-income patients scored 5.6 percentage points lower than their 2,327 non-safety net counterpart

Apr 16 2012

Wall Street Journal

By Kevin Roche Headlines No Comments

People are more likely to manage their condition properly when they have more accessible, personal goals, like being able to do more at work or keep up with their kids, instead of focusing only on comparatively abstract targets like blood-sugar levels.

Apr 06 2012

2012 Potpourri XII

By Kevin Roche Commentary No Comments

An early spring for much of the country and our latest Potpourri is in full bloom, with nuggets on health information exchanges, genetic testing guidelines, an employer survey on reform, EMRs and lab test ordering and the relationship between clinical quality and patient satisfaction.

Mar 26 2012

Statesman.com

By Kevin Roche Headlines No Comments

Curious consumers start to see more hospital data – Hospitals bracing for new way of being paid based on their performance, patient ratings.

Feb 15 2012

Patient Satisfaction and Quality

By Kevin Roche Commentary No Comments

Patient satisfaction surveys and scores are a large component in most pay-for-reporting, pay-for-performance and value-based purchasing programs, on the theory that patient satisfaction is linked to quality. A new study published in the Archives of Internal Medicine undercuts this theory.

Feb 14 2012